Probably the first of many – rants, that is.
Today, on an unexpected day off, I have been trying (that’s trrrryyiing) to change my phone number and broadband over to my new address. First I phoned Onetel. Twenty five minutes later, some foreign bloke tells me it will cost me £108 as there’s not a working line there. Gave up in the end and phoned BT (who apparently will re-connect a dis-connected line for free). Two hours, and many different departments, later (and every single dratted time I got shifted to the back of the ‘queue’ – and no, woman at BT, you may be busy but I don’t accept your sodding apology) I spoke to yet another man with an accent, who put me on hold after every sentence. As he had to fill out a form. In this day and age of computer systems. And this is BT we are talking about. He ‘assured’ me (right) that someone would ring me back within three days. Three days! I could be dead by then.